The Parent Portal and the Parent App are ways to access information from Neatherd High School about your children. They contain details like behaviour incidents, school reports, timetables and attendance.
The Parent Portal is our older system. It is mainly used by parents who have had children at the school since before July 2017. The Parent App is a newer system, mainly used by parents who have had children at the school since September 2017.
Both systems show the same information, but laid out slightly differently. The main differences are cosmetic and technical behind the scenes. The Parent App is built with mobile devices in mind and so works better on tablets (like the iPad) and smartphones, but both work on a desktop or laptop computer. The Parent App also has a specific app available from the Apple App Store (for iOS devices) and Google Play Store (for Android devices).
Capita, who provide the Parent Portal, no longer support it, so parents who wish to register will only be invited to use the Parent App. Parents who currently use the Parent Portal can continue to do so, and all of their children at the school will remain on it until they leave, but are encouraged to make the switch to the Parent App.
If you don't have a Parent App account, please contact the school with this information. If the information you provide doesn't match what we already have in our records, there may be a delay in processing your registration. If everything matches, you'll be a sent a Registration Link by email.
You can email firstname.lastname@example.org with this information, or pick up a form from the school.
To access the Parent Portal you will need your Parent Portal username and Password. These will have been provided by the school if you have previously registered. Your username will be of a similar form to "MrsJSmith4"
If you have forgotten your username or password, you can click the "Click Here if you have forgotten your password" link on the Parent Portal logon page. If you are having other problems, we suggest you register for the Parent App (see above) instead.
When you registered for the Parent App, you will have been sent a Registration Link. When you follow that link for the first time, you will be asked to associate your Parent App account with another account, such as a Facebook, Twitter, Microsoft or Office 365 account. Once you have used the Registration Link, you need to use the normal logon link (below) to log in.
It is this associated account you use from then on when logging on to the Parent App - there is no separate username and password for the Parent App.
The Parent Portal is only designed to be used on a desktop or laptop computer. If you are having problems using it, please make sure you are using a computer rather than a tablet or smartphone.
If you have forgotten your username or password, you can recover them using the "Click Here if you have forgotten your password" link on the Parent Portal logon page.
If you are still having problems, you can email email@example.com for more help. We also suggest you register for the Parent App instead.
The Parent App requires a modern web browser to work correctly. If you are using a desktop or laptop computer and the Parent App isn't working properly, please make sure you have the latest version of your web browser installed.
If you are having difficulty using the Parent App through a web browser on your tablet or smartphone, consider using the free App from your device's App Store instead. You can download it from the Apple or Android App stores.
Remember that your Parent App logon is associated with your Google, Facebook, Twitter, Microsoft or Office 365 account. There is no Parent App username and password. If you have forgotten your password for your associated account, you will need to follow the password reset instructions your account provider suggests.
If you are still having problems, you can email firstname.lastname@example.org for more help.